There's a solid track record of our expertise and experience in BPO services. Our processes, systems and practices are internationally benchmarked and proven to be effective and efficient by both our local and international clients.
Our processes, systems and practices are well documented and transferable and can intergrate with any system when required. The IT systems and platforms are state of the art, comprising of 100% Verification/Validation/Confirmation audit capabilities based on international standards and IT risk matrix.
We have a strong BPO service culture as espoused by our employees’ strong commitment and passion to their duties. The company is able to source and grow sales staff to fulfil all our clients’ requirements. We also have access to quality data lists through our strong marketing focus. TeleDirect is an authorised and licensed Financial Service Provider, FSP No. 44206 and a member of the Direct Marketing Association of SA.
Steps to establishing a B.P.O. working relationship with you:
1. Establish Contact
2. Complete the inquiry form
3. The sales team calls or emails you
4. Requirement Analysis
5. High level understanding of requirements
7. Approval to go ahead (Letter of Intent)
8. Confirm Pricing
9. Contracting & SLA sign-off
10. Training and Resource deployment
11. Kick-off meeting